The Buyer's Ticket Experience

What fans see when they buy a ticket and how they access it at the door.

Updated Oct 13, 2026

Band Account is designed to make ticket purchasing as frictionless as possible for fans. They don't need an account — just a name, email address, and a payment card.

Purchasing a ticket

Fans buy tickets on the public show page (/shows/[id]):

  1. Select the ticket type and quantity

  2. Enter their name and email address

  3. Optionally enter a discount code

  4. Click 'Buy tickets' — they're taken to a secure Stripe checkout page

  5. After payment, they land on a confirmation page

The confirmation email

Immediately after purchase, Band Account sends a confirmation email to the buyer's email address. The email shows the show details (title, date, venue) and a 'View Ticket & QR' button for each ticket in the order.

Viewing the ticket

Clicking 'View Ticket & QR' opens the ticket page in their browser. This page shows:

  1. A QR code to scan at the door

  2. Ticket type and status

  3. Show date, time, and venue

  4. Ticket holder name

Lost tickets

If a buyer loses their confirmation email, they can contact you directly. As the band admin you can look up their order on the Attendees tab of the Ticket Sales Dashboard and resend them the ticket link (/tickets/[token]).

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